Customer Facing Agent
Nothing that reaches you goes unanswered.Close
Everything your customers send, handled: calls, emails, appointment requests. And the work behind them too: resetting passwords, changing appointments, sending documents. Around the clock, so customers feel looked after and you get back to growing the business.
sounds like you if
The phone rings while we are with a customer
Voicemail is where callers give up
Every small request waits until someone finds time
what you get instead
Every enquiry answered
in under 60 seconds
Answered day and night, done the same day: booked, resolved, confirmed back to the customer. You approve only where it matters.
- Call comes in19:42 · picked up in 4 seconds
- Understood and checkedyour services, calendar, rules
- Booked or routedThu 09:20 confirmed by SMS
- Summary on your phonename · number · reason · urgency
Base
The essentials, covered
- Calls answered within seconds, 24/7, in your business's own tone of voice.
- Appointments booked straight into your calendar, following your rules: hours, buffers, who gets which slot.
- Instead of a voicemail, you get a tidy note: who called, what they need, how urgent, which number to call back.
Metered: up to 300 minutes and 200 enquiries a month
Pro
The whole customer side: every channel, and the work behind it
Everything in Base, plus:
- Email, chat and contact forms read and answered, or routed to you with a summary.
- Urgent cases put through to a person immediately.
- Support handled with the customer's history in hand: passwords reset, appointments changed, documents sent.
- Every quote followed up until the customer answers, yes or no. None quietly expire in an inbox.
- No-shows caught and rebooked, the calendar gap refilled from your waitlist.
- After every job, the customer is asked how it went. Unhappy ones reach you first, not Google.
Metered: from 1,000 minutes and 800 enquiries a month, requests included, sized to your quote
Not ready to talk? Find your inefficiencies first.free · ≈ 3 minutes · report by mail
One fixed monthly price, quoted after the free analysis, sized to your firm and its complexity.
The volumes above are included. If a month looks like it will run over, we talk before anything changes.
- First automation live in 10 working days
- Agreed outcome, agreed date, or your money back*
- You own every account · pause anytime
*Before kickoff we fix in writing what we deliver, how we test it, and by when. If we miss either, you get your money back. Full terms in your quote.
