What do no-shows actually cost a practice?
The short answer: empty chairs, and more of them the longer patients wait
A practice with 80 bookings a month at €150 each has about €3,000 a month at risk. Around €1,800 of it can be won back. No-shows run at about 7% for same-day appointments and about 33% for bookings two weeks out. Put in your own numbers below.
≈ €1,200 a month walks away.
Estimate. Model: practitioner-reported no-show curves run 7% same-day to ~33% at two weeks out. Latency drives it, not reminders. Your real numbers replace it on the call.
The methodology
Every assumption on this page is editable. Change the bands, the model recalculates. The defaults come from published studies and worked models, each one cited below.
The math, step by step
- Empty slots a month80 × 10% = 8.0
- Value of those slots8.0 × €150 = €1,200
- Recoverable in the model€1,200 × 60% = €700
Sources: HBR lead-response audit (2,241 firms) · practitioner-reported no-show curves (labelled model) · industry answer-rate studies · our own worked models, stated openly. Where a number is a model, it says so next to the number.
The calculator shows the gap. The analysis shows the fix.
Where do the default numbers come from?
Published studies and worked models, each cited under the calculator. Every assumption is editable, so your numbers replace ours in seconds.
Is this a quote?
No. It's the size of the gap, not the price of the fix. The fix gets a fixed quote after a free analysis.
Can I save the result?
The exit file has the same math for your industry, and the free Inefficiency Scan emails you a full report.